Experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. Proven expertise in troubleshooting and supporting both Windows and macOS operating systems. Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint). Strong understanding of mobile device management (MDM) concepts and troubleshooting (iOS.) Thanks and Regards Reina Ext:109