Role Purpose Provide senior, hands-on architecture leadership for Salesforce solutions spanning Agentforce, Data Cloud / Data 360, Salesforce Knowledge, Service Cloud, Voice/contact-center integrations and supporting custom components. The architect will own day-to-day solution design, technical problem solving, defect and root-cause analysis, architecture decisions, and coordination with Salesforce Product and Engineering when platform-specific expertise or product changes are required. Key Res