Essential Duties & Responsibilities Salesforce Administration & User Support Coordinate newuserand deprovisioning requests using the ServiceNow platform. Troubleshoot Level 1 user issues and providetimelysupport for Salesforce-related questions and requests. Promptly escalate more significant platform issues to the centralized GTS CRM team. Serve as a primary point of contact for I&S Salesforce system support and administration inquiries. Coordinate Salesforce ticket requests with the centra