Duration: 6months ResponsibilitiesTriage, investigate, and resolve assigned Salesforce support tickets across Sales Cloud and FSL, partnering with the development team and/or IT on complex cases and managing each to resolution in alignment with the SCALE teams service standardsTroubleshoot configuration issues including page layouts, flows, validation rules, permission sets, assignment rules, and service territoriesSupport FSL-specific operations: work order management, schedule and dispatch tro